Service Support Engineer - Technical Assistance & Customer Satisfaction

First - AVPR Venture, Inc. · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 8000000 - 15000000
Are you a passionate and dedicated professional looking for an exciting opportunity to join a dynamic team? First - AVPR Venture, Inc. is seeking a Service Support Engineer to provide top-notch technical assistance and ensure customer satisfaction. In this role, you will be the backbone of our customer support team, handling technical queries, troubleshooting issues, and ensuring seamless customer experiences.

📋 Tanggung Jawab Pekerjaan

Provide technical assistance to customers via phone, email, and chat, ensuring their issues are resolved promptly and efficiently.,Troubleshoot and resolve technical problems related to our products and services.,Document customer interactions and technical issues for future reference and quality improvement.,Collaborate with the development team to identify and report software bugs or issues.,Assist in the training and onboarding of new team members to ensure consistent support quality.,Monitor and analyze customer feedback to identify areas for improvement in our products and services.,Maintain a high level of customer satisfaction by addressing concerns and providing excellent service.,Stay updated with the latest industry trends and technologies to provide informed support to customers.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.,Minimum of 2 years of experience in technical support or a related role.,Strong problem-solving skills and the ability to think critically.,Excellent communication and interpersonal skills to interact with customers and team members effectively.,Proficiency in English, both written and spoken.,Knowledge of relevant technical tools and software used in the industry.,Ability to work well under pressure and meet tight deadlines.,Strong attention to detail and the ability to document processes and procedures accurately.

🛠️ Keahlian

Technical support and troubleshooting skillsCustomer service and relationship managementProblem-solving and critical thinkingCommunication and interpersonal skillsDocumentation and record-keepingTeamwork and collaborationAdaptability and willingness to learn new technologies
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