Customer Service Representative - Retail Excellence

Join Mitra10 as a Customer Service Representative in Batam, Kepulauan Riau and play a pivotal role in delivering exceptional retail experiences that drive sales and customer loyalty. In this dynamic position, you will be the face of our retail operations, ensuring every customer interaction is seamless and satisfying. With a focus on Retail Excellence, you will leverage your strong communication skills and deep understanding of retail dynamics to create memorable shopping experiences. This role is perfect for someone who thrives in a fast-paced environment and is passionate about retail excellence.

Mitra10 is a leading retail company in Indonesia, known for its commitment to customer satisfaction and innovative retail solutions. Located in the vibrant city of Batam, our team is dedicated to providing top-notch service and driving business growth. As a Customer Service Representative, you will have the opportunity to grow and develop within a supportive and collaborative environment. We offer competitive salaries, comprehensive benefits, and a dynamic work culture that fosters professional growth.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to ensure a positive shopping experience for all customers.
• Handle customer inquiries, complaints, and feedback with professionalism and empathy.
• Assist in stock management and ensure product availability to meet customer needs.
• Promote sales and upsell products to enhance customer satisfaction and revenue.
• Collaborate with cross-functional teams to resolve issues and improve retail operations.
• Maintain a clean and organized retail space to enhance the shopping experience.
• Stay updated with retail trends and best practices to continuously improve service quality.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in the retail industry.
• Strong communication and interpersonal skills to build rapport with customers.
• Excellent problem-solving skills to handle customer issues effectively.
• Proficiency in using retail management software such as SAP, Oracle, or similar.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with Indonesian retail culture and customer expectations.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Ability to work in a team and collaborate effectively with colleagues.

🛠️ Keahlian

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