Host - Customer Service & Hospitality

Join Ola Socials Padel in beautiful Badung, Bali, as a Host and become the face of our vibrant sports and social hub! We are seeking a warm, professional, and customer-focused individual to welcome guests, manage reservations, and ensure an exceptional experience. In this role, you'll be the first point of contact for our guests, providing a friendly and efficient service that sets the tone for their entire visit. With your exceptional hospitality skills, you'll create memorable experiences that keep our guests coming back.

Ola Socials Padel is a dynamic and growing sports and social hub in Badung, Bali. We offer a unique blend of padel courts, social events, and a welcoming atmosphere. As a Host, you'll play a crucial role in shaping the guest experience, from the moment they arrive until they leave. You'll be responsible for managing reservations, assisting with check-ins, and ensuring that our facilities are clean, organized, and ready for use.

Every day, you'll interact with a diverse range of guests, from casual visitors to frequent members. Your ability to adapt to different personalities and situations will be key to providing a seamless and enjoyable experience. You'll also have the opportunity to contribute to the overall growth and success of Ola Socials Padel, as we continue to expand our offerings and reach new audiences.

📋 Tanggung Jawab Pekerjaan

• Greet guests upon arrival and ensure they feel welcome and valued.
• Manage reservations and check-ins, using our in-house software to streamline the process.
• Assist with court bookings and ensure that all facilities are clean, organized, and ready for use.
• Provide excellent customer service, addressing any concerns or issues that may arise.
• Promote our social events and membership offerings to encourage guest engagement and participation.
• Collaborate with the team to ensure a positive and welcoming atmosphere for all guests.
• Maintain a high standard of cleanliness and organization in the facility.
• Assist with any additional tasks as needed to support the smooth operation of the hub.

🎓 Kualifikasi & Syarat

• At least 1 year of experience in a customer service or hospitality role.
• Proven ability to provide excellent customer service and build strong relationships with guests.
• Strong communication and interpersonal skills, with the ability to adapt to different personalities and situations.
• Good organizational skills and the ability to manage multiple tasks and priorities effectively.
• Fluency in both English and Bahasa Indonesia, with the ability to communicate clearly and professionally in both languages.
• Flexibility to work varying shifts, including weekends and evenings.
• Enthusiasm for sports and a passion for creating memorable guest experiences.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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